Frequently Asked Questions

Frequently Asked Questions

How long does shipping take?
Orders are typically processed within 2–5 business days, excluding weekends and holidays.

How do I track my order?
Once shipped, you will receive an email with tracking information.

Do you accept returns?
All sales are final. Returns and refunds are only considered for issues caused by our error.

What if my package is delayed or lost?
Please contact the shipping carrier directly using your tracking information. Contact us if additional assistance is needed.

How do I contact customer support?
Email: support.blackheritageculture@gmail.com

How do I install the hood flag?
Place the hood flag over the front of the hood like a fitted cover, adjust it evenly, then tighten the drawstring underneath for a secure fit before driving.

How long will it take to get a response?
Please allow 24–48 business hours for customer support responses.